At JumpRopeWholesale, we are committed to providing high-quality jump ropes with exceptional service. If you have any questions about our policies, please contact us at +86 188 5812 6258 or email us at plevalofficial@gmail.com . You can also fill out the contact form on our website: jumpropewholesale.com . We respond to inquiries in the order they are received, including messages left after hours.
Price Match Program
We offer competitive, factory-direct pricing on our jump ropes. If you find a comparable jump rope product at a lower price from another supplier, please send us the quote, and we’ll do our best to match or beat it.
Credit Card Orders
When you place an order, we contact your bank to verify the payment method. A pre-authorization hold is placed on your account until the transaction is processed or expires (typically within 30 days). This is not a charge but a temporary hold. If an order is canceled, we release the pre-authorization immediately, though the timing of the release depends on your bank’s policies. For further details, please contact your bank.
Purchase Orders
Purchase orders are accepted from schools, public institutions, and government agencies worldwide. Orders will not be processed until we receive a confirmed purchase order referencing your web order number and clearly marked as a confirmation. JumpRopeWholesale is not responsible for duplicate orders.
Satisfaction Guaranteed
We stand behind the quality of our jump ropes with a one-year satisfaction guarantee. If you’re not satisfied with your order, contact us, and we’ll replace the product, issue a credit, or refund the purchase price (excluding original shipping costs). Note: Product specifications, such as colors or designs, may vary without notice.
Damaged or Missing Items
Please inspect your order upon delivery. Any damage or missing items must be noted at the time of delivery and reported to us within 2 business days of receipt. Contact us at plevalofficial@gmail.com or +86 188 5812 6258 to report issues.
Merchandise Returns
To return an item, contact us to obtain a Return Authorization Number, which must be included on the shipping label. Items must be returned in their original condition, including all packaging, tags, and accessories. Non-defective returns may incur return shipping costs and a restocking fee. Custom orders are non-returnable unless defective or due to our error. We are not responsible for misuse, improper handling, or freight damage.
Shipping & Handling
We ship globally to any country, prioritizing the fastest and most efficient delivery methods. Shipping costs are calculated based on order size, destination, and shipping method, with a minimum charge of $8.00. For express or international shipments, please contact us for a quote.
- Loading Dock: If your location lacks a loading dock and requires a lift gate truck, additional charges may apply.
- Inside Delivery: Additional fees apply for inside delivery. We will notify you if extra charges are required before processing your order.
Payment Terms
For established accounts, our terms are NET 30 days from the invoice date.
- Establishing Credit: We extend credit to public schools, accredited private/charter schools, and government agencies with an approved purchase order. All other orders must be prepaid via credit card (Visa, MasterCard, American Express), wire transfer, or PayPal. No COD orders are accepted.
Customer Service
Our team is available to assist you via phone (+86 188 5812 6258) or email (plevalofficial@gmail.com ). We respond promptly to inquiries received during and after business hours.
Duplicate Orders
Confirming purchase orders not clearly marked “confirmation only” may result in duplication. Customers are responsible for all associated shipping charges for duplicate orders.
Pricing
As a factory-direct supplier, we strive to maintain stable pricing. However, due to potential cost changes from our suppliers, we reserve the right to adjust prices without notice. In the event of significant price increases or typographical errors, we will notify you before processing your order, giving you the option to accept the updated price or cancel.
Customer Advisory
Jump ropes are fitness equipment intended for specific use. To ensure safety, never use damaged or altered jump ropes, and always ensure adult supervision during use. Equipment should only be used for its intended purpose and inspected for wear, damage, or stability before use. JumpRopeWholesale is not responsible for injuries resulting from misuse or improper handling.
Copyright
All JumpRopeWholesale products, designs, and content are protected under international copyright laws. No part of our materials may be reproduced without prior written permission.