Refund and Returns Policy

At JumpRopeWholesale, we are committed to delivering high-quality jump ropes that meet your expectations for durability and performance. We strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your order, we’re here to help. Please review our Refund and Returns Policy below for details on how to proceed with returns, exchanges, or refunds.

Contacting Us for Returns

To initiate a return, please contact us at plevalofficial@gmail.com or call us at +86 188 5812 6258. If your return request is approved, we will provide you with a Return Authorization Number and detailed instructions on how and where to send your package.

Important: Items returned without a Return Authorization Number will not be accepted. Please ensure the Return Authorization Number is clearly displayed on your shipping label to ensure prompt and accurate processing of your return.

We do not charge restocking fees, and our team is dedicated to making the return process as smooth as possible.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition as when you received it.
  • The item must include all original tags, packaging, and accessories.
  • The return request must be initiated within 30 days of receiving your order.

Damages and Issues

We take pride in our rigorous quality control standards, but if you receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately at plevalofficial@gmail.com . We will evaluate the issue promptly and work to make it right, whether through a replacement, repair, or refund, depending on your preference and the nature of the issue.

Please provide photos of the damaged or incorrect item, along with your order number, to help us process your request efficiently.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or personalized jump ropes (e.g., products made to your specific requirements, such as custom lengths, colors, or branding).
  • Sale items or products purchased at a discounted price (unless defective or incorrect).
  • Gift cards or promotional vouchers.

If you have questions about whether your item qualifies for a return, please reach out to us at plevalofficial@gmail.com for clarification.

Exchanges

If you wish to exchange an item (e.g., for a different size, color, or style), the fastest way to receive your desired product is to:

  1. Initiate a return for the original item following the process outlined above.
  2. Place a new order for the replacement item through our website, https://jumpropewholesale.com/ .

Once we receive and inspect your returned item, we will process any applicable refund promptly.

Global Shipping and Return Process

We proudly ship to customers in any country worldwide, using the fastest and most reliable shipping methods available to ensure your order arrives as quickly as possible. If you need to return an item, please follow these steps:

  1. Contact us at plevalofficial@gmail.com to request a return and obtain your Return Authorization Number.
  2. Package the item securely in its original packaging, including all tags and accessories.
  3. Clearly display the Return Authorization Number on the shipping label.
  4. Ship the package to the address provided in the return instructions. (Our return address is: No. 228 Jingzhilu, Fuyang District, Hangzhou, Zhejiang, China.)

Note: Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item, in which case we will cover the return shipping fees. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund, depending on their policies.

If your refund request is denied (e.g., due to the item being used, damaged, or outside the return window), we will contact you to discuss alternative solutions or arrange for the item to be returned to you (at your expense).

International Returns

For our global customers, we strive to make the return process as seamless as possible. Please note:

  • International returns must comply with the same eligibility criteria outlined above.
  • Customers are responsible for return shipping costs and any applicable customs duties or fees, unless the return is due to our error (e.g., defective or incorrect item).
  • We recommend contacting your local customs office to understand any potential fees or requirements for returning items to China.

Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, our team is here to help. You can reach us at:

We value your trust in JumpRopeWholesale and are committed to ensuring your experience with us is exceptional. Thank you for choosing us as your trusted jump rope supplier.

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